Communication & Conflict Resolution: Navigating Challenging Homeowner Interactions in Remodeling
Communication & Conflict Resolution: Navigating Challenging Homeowner Interactions in Remodeling
Presenter: TBA
Description:
Remodeling projects can be emotionally charged—what starts with excitement can quickly turn into stress when expectations shift or communication breaks down. This session equips remodeling professionals with the tools and strategies to handle difficult conversations with confidence, empathy, and professionalism. Learn how to de-escalate tension, maintain trust, and keep projects moving forward—even when things get tough.
We’ll explore:
- Communication styles and how to adapt to different homeowner personalities
- Proven techniques for setting expectations and diffusing conflict
- Scripts and phrases that promote calm, clarity, and cooperation
- How to protect your team’s morale while delivering a high-quality client experience
Attendees will gain practical communication frameworks and conflict resolution strategies they can apply immediately to improve homeowner relationships, reduce friction, and enhance project outcomes.
Who Should Attend:
Project managers, sales consultants, field supervisors, and anyone who communicates directly with homeowners throughout the remodeling process.
Date and Time
Thursday Sep 11, 2025
11:00 AM - 1:00 PM CDT
Location
Need location to host at least 50
Remodel Exchange™ Breakfast or Lunch Sponsor
Remodel Exchange™ is the Collective’s education event series designed to spark real conversations, meaningful connections, and collaborative growth within the remodeling industry. Held over breakfast or lunch or via our focus groups online via our RemodelED platform, each session invites remodeling professionals to explore timely topics, emerging trends, and everyday challenges—together. Whether it's a roundtable on design innovation, a deep dive into project management, or a conversation around workforce development, Remodel Exchange™ is where ideas are exchanged, and leaders are built.
Sponsor a Remodel Exchange™
Make your mark in the remodeling community.
By sponsoring a Remodel Exchange™, you position your company as a leader and champion for connection, education, and industry excellence in Kansas City’s remodeling scene.
Sponsorship Highlights – $750 (Member-Only)
Showcase Your Commitment
Your company will be featured in all promotional materials—emails, social, website, and event signage—amplifying your role as a supporter of the industry.
Present Your Brand
Sponsors receive mic time during the event to introduce their company, share a quick insight, and foster relationships with attendees.
Host or Co-Host the Event
Have a great space? You’re invited to host at your facility—or we’ll help pair you with another member to co-host. Either way, your brand will shine.
Why It Matters
Remodel Exchange™ is more than a networking event. It’s where professional remodeling voices come together to:
Become a Sponsor
Ready to host or sponsor a future Remodel Exchange™ breakfast or luncheon? Let’s talk.
Contact laurie@remodelingkc.com. Must be an active Professional Remodeling Collective™ member to host or sponsor.
Fees/Admission
Members $50 Non members $80
