Chapter Lunch Meeting--Feb. 2020

Guest speaker: Dan Stalp, Sandler Training

Pre-Lunch Seminar Topic: Difficult Conversations
Ever have clarity about what you want to accomplish during a difficult conversation, only for it to completely backfire? Often it has more to do with how YOU respond, rather than how THEY respond.
During this seminar you will:

• Learn how to deal with angry and upset people.
• Discover how to not project your own uncomfortableness to others.
• Modify your technique to resolve conflict without escalating it.
• Facilitate solving the problem while maintaining your own self esteem.